Anyone ordered from Rimmers lately ?

[Dave Dyer]

Hi All,

I've just ordered from Rimmers TR7 special offers promotion and received it today, I paid £8.95 +VAT for delivery (£10.74) a standard delivery, nothing special, for a box of bits that weighs only 1.2KG, the Royal Mail would only charge £4.50, so I think I've been way over charged!! I emailed them politely pointing out I thought the postage cost was too high and was bluntly told that I paid for the order and would have seen the postage cost at the time, so basically tough luck!! I'm a bit annoyed, no very annoyed!

Has anyone else experienced high postage costs, or heartless customer care?

Dave

[PeterTR7V8]

Postage from the UK is indescribably expensive. A mate wanted a grille kit for a VW Combi so he priced up the gear from justkampers.co.uk, £245 for the parts, £400 for freight. WHAT, WHAT McWHat!! That is the equivalent of an actual seat on a plane.

A bit more googling revealed that they have an office in Australia & the freight from there is about 75% less. Information that the UK sales team might have volunteered.

Shipping to NZ has always been expensive though and it doesn't help when our land is such a moving target!




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[bahbzilla]

I just ordered a set of door cards and a few odds & ends for shipment to the US and cancelled the order immediately when the shipping came to 80 pounds!!!

1980 TR7 DHC

[TR Tony]

Dave, I have had some TR7 stuff from Rimmers recently & like you found the postage seems to be a flat fee which can seem high in relation to the weight of the package. Having said that I ordered a variety of small parts today from them & the postage came up as £4.40, a bit more reasonable. Rather confusing.

It is quite correct that mail order postage is subject to VAT (unlike postage that you & I would pay for stamps etc), so even Cameron & his cronies are taking their 20% at our expense.

Rimmers are not alone in this - I bought a part from another TR specialist a few months ago, & was charged £25 + VAT postage for delivery of a single item (a used windscreen scuttle panel) poorly wrapped in a couple of bits of cardboard.

Tony

<font size="1">1981 2L FHC Cavalry Blue
1980 3.5L V8 DHC Jaguar Regency Red - sadly sold!
1977 TR8 FHC EFI Factory development car Inca Yellow</font id="size1">

[REPLIC8]

Dave,
Although that is quite expensive, don't forget that on top of the £4.50 you would pay at the post office, a company supplying stuff such as Rimmers have to factor in the cost of the packaging,(that's the box, bubble wrap, tape, invoice packet & invoice, address label etc), also the wages of the person who packs your stuff , plus overheads of running a large warehouse. It's not quite the same as one of us flogging something on Ebay. As for the VAT, that's just being collected & past on to our lovely tax man!
They could probably do it cheaper, but they're in business to make money, and give them thier due, the deliveries do turn up very quickly.

Andy
1981 UK SPEC TR8

[jclay (RIP 2018)]

OK, What is VAT and if we order from the states, do we have to pay it?

Clay

[url="http://web.mac.com/jclaythompson/Site/Welcome.html"]My Triumph Site[/url], [url="http://web.me.com/jclaythompson/Technical"]Technical Stuff[/url], [url="https://docs.google.com/?hl=en&tab=wo&authuser=0&pli=1#all"]Download Page[/url], [url="https://public.me.com/jclaythompson"]My Public Folder[/url], [url="http://web.me.com/jclaythompson/tr8/Welcome.html"]My TR8 Site[/url]

[FI Spyder]

This may offer some perspective:

I ordered a bunch of stuff from Rimmers last winter for Yellow TCT when they had their up to 70% off sale. It included door cards, hood cover, trunk mats, interior fiberboards, suspension poly parts and a whole bunch of odds and ends. The box was about 3 feet high and six feet long and took two guys (me and the driver) to lift it off the truck and into the house. Good thing we have 42" doors. Shipping was $160 quite reasonable considering the size and weight of the box and that it had to cross the Atlantic Ocean and Canada about 12,000 Km.

Compare that to a small light part I had shipped from California (much closer at 1,200km.) in a too large box (about 8 times too big) and paid $36. I feel that was too much.

However I had the BMW Z3 mounts given to me by Monica shipped in a much smaller box but heavier and it was $20. I was glad to get it for that. It seems smaller packages you pay more for relative to larger packages.


TR7 Spider - 1978 Spitfire - 1976 Spitfire - 1988 Tercel 4X4 - Kali on Integra - 1991 Integra - Yellow TCT

[FI Spyder]

<blockquote id="quote"><font size="1" face="Century Gothic, Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by jclay</i>

OK, What is VAT and if we order from the states, do we have to pay it?
<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">

No. It is Value Added Tax similar to our HST (Harmonized Sale Tax) a combined GST (Goods and Services Tax) and PST (Provincial Sales Tax). You don't usually pay tax from outside your area......but then Americans don't know what tax is since they dumped the tea in Boston.[:D]


TR7 Spider - 1978 Spitfire - 1976 Spitfire - 1988 Tercel 4X4 - Kali on Integra - 1991 Integra - Yellow TCT

[Odd]

<blockquote id="quote"><font size="1" face="Century Gothic, Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"> ...but then Americans don't know what tax is since they dumped the tea in Boston.[:D] <hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote"> But - since then they have to pay their own health insurance (if they at all can afford health care...) etc etc
- something all the rest of us get 'for free' from the government. Paid for by our taxes...

<font color="red"><b>My two 1980 Wedges...</b></font id="red">

[Chubster]

Dave I ordered some stuff recently and thought the same, but to be fair Rimmers use UPS rather than the free theft society called the post office so they are a TAD more expensive, unfortunately we as the end user pick up the TAB. To be honest good service (especially logistics) does not come cheap. What really gets my goat is PAYING VAT ON SECOND HAND PARTS, as we all pay VAT first time round it is already paid, I bet they do not give double the VAT back to Mr Camerons outfit!!!![:D]

[Hasbeen]

Freight from the UK to Oz can be expensive, I paid $40 freight for a steering wheel Paul W sent me some time back. Incidentally has any one had contact with him? How is he doing. I do miss his cheery presence here.

To put those freight charges into perspective, I give you an example of silly charges.

I was minding the spare parts department of the Holden, [& everything else] dealer in Rabaul, New Guinea for a while in 1976. In that area, with the harbour, & town built in a very large volcano crater, the area was very corrosive. Rain mixes with the sulphur in the volcanic ash/soil, & forms sulphuric acid. It was murder on cars, & exhausts especially. Salted roads have nothing like this.

I had a customer order a tail pipe for a 4 years old Holden. It ran from a foot or so in front of the rear axle on the left side, up over the axle, across to the right side behind the axle, & a couple of foot to the back of the car.

It came air freight from Oz, which was usually not too expensive up there. It was shipped loose, with an address stuck to the pipe. However some smart clown in Oz measured the thing up as a cube, as if it were in a rectangular box.

When it arrived the part was $2.80, but the freight was $64.00, around $500.00 in todays money. As a 4 year old car, already rusting to bits was worth about $95.00 up there, the customer told me what I could do with the tail pipe. I had to agree with him.

Hasbeen

[nick]

<blockquote id="quote"><font size="1" face="Century Gothic, Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by jclay</i>

OK, What is VAT and if we order from the states, do we have to pay it?

Clay

[url="http://web.mac.com/jclaythompson/Site/Welcome.html"]My Triumph Site[/url], [url="http://web.me.com/jclaythompson/Technical"]Technical Stuff[/url], [url="https://docs.google.com/?hl=en&tab=wo&authuser=0&pli=1#all"]Download Page[/url], [url="https://public.me.com/jclaythompson"]My Public Folder[/url], [url="http://web.me.com/jclaythompson/tr8/Welcome.html"]My TR8 Site[/url]
<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">

It is true that we do not have to pay the Value Added Tax if importing to the U.S. However, the big unknown is the Customs duty which is the responsibility of the importer not the exporter. So when your stuff gets to the U.S. Customs may impose an import duty which is not determinable before the package arrives. My last purchase from S&S was $750 and the duty was $35. However some of the stuff was used so it could be different for new parts.


nick
'79 TR7

[slider]

i am getting increasingly PISSED OFF with rimmers as i got a oil pressure 'T'piece for my oil pressure guage and also a petrol filler pipe(engine is a V8 so gave them the engine number for the right T piece) and both are the wrong size/thread!! what a waste of a day..............[:(!][:(!]

[Dave Dyer]

Thanks guys for all your comments,

Chubster, my parcel came via the royal mail, not even recorded delivery, a small light box and for £8.95 !! (I see what your all saying about the VAT)

Andy, I don't agree, they would buy in their packaging in bulk, their overheads would be covered in the cost of the spares, making a vast profit through postage costs is a rip off. I visited them when they first started, working from a small shed, enthusiastic, keen to run things for Triumph owners, with a personal touch, but now it just seems to be about profit, no matter how they get it!! Telling me if I didn't like the cost of the postage I shouldn't have bought the spares!! Its sad, they have lost touch with what its all about.

Dave

[PeterTR7V8]

I understand what you're saying but if it isn't a profitable business these parts will only get harder to find.



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